We accept returns of products in original packaging within 60 days after the date of purchase. Any items marked as "final sale" are not within our return guidelines.
Please ensure that your product is in the original packaging. The customer is responsible for the cost of return shipping. If the return is the result of an error made on our part, we will cover the cost of shipping.
You may mail/courier the product to:
Riplee’s Ranch Pet Foods Inc.
PO Box 1126, Gibsons, BC, V0N 1V0
Return steps to follow:
- You can return your purchase within 60 days of the purchase date.
- Please contact a Customer Service Agent to confirm your return.
- Products must be in the original box and/or packaging for a full refund.
- Please do not send your purchase directly back to the manufacturer.
Once your return is received and inspected by the fulfillment centre (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 5 days. Please note that depending on your credit card company, it may take an additional 2-3 business days after your credit is applied for it to appear in your account.
If you have any questions regarding our return policies or processes, please email us at firstname.lastname@example.org or call us at 1-800-983-8002.